Delivery Policy

This Delivery Policy explains how Stalder & Reid processes and delivers orders placed through stalderandreid.com.

We currently deliver within the United Kingdom. Delivery options, costs and estimated delivery times are shown before you complete your purchase at checkout.

1. UK Delivery Options

Our current UK delivery options are:

Standard Delivery — FREE
Estimated delivery: 5–7 business days

Express Delivery — £12.90
Estimated delivery: 2–5 business days

The delivery method selected at checkout will be shown in your order confirmation.

2. Free Standard UK Delivery

Standard Delivery is provided free of charge on UK orders.

There is no minimum order value required to receive our current free Standard Delivery service.

3. Express Delivery

Express Delivery is available for £12.90 where offered at checkout.

The current estimated delivery time for Express Delivery is 2–5 business days.

Selecting Express Delivery does not remove any payment, address, security or order-verification requirements that may apply to an order.

4. Order Processing and Dispatch

Most orders are dispatched within 24–48 hours following successful payment and address verification.

Some orders may require additional verification for payment security, fraud prevention or customer protection. Where additional information is required, Stalder & Reid Client Services will contact you.

Orders placed during UK public holidays will be processed on the next business day.

5. Business Days

For the purposes of our delivery estimates, business days generally mean Monday to Friday, excluding UK public holidays.

Saturdays, Sundays and UK public holidays are not normally counted as business days when calculating our stated delivery estimates.

6. Delivery Estimates

The delivery times shown on our website are estimates rather than guaranteed delivery dates unless we expressly confirm otherwise.

Our current estimated delivery times are:

• Standard Delivery: 5–7 business days
• Express Delivery: 2–5 business days

Delivery may occasionally take longer because of circumstances such as carrier disruption, severe weather, public holidays, address problems, security checks or other circumstances outside our reasonable control.

Where we become aware of a significant issue affecting your order, Stalder & Reid Client Services will provide assistance where appropriate.

7. Delivery Destination

Stalder & Reid currently accepts orders for delivery within the United Kingdom.

The delivery options available for your address will be displayed during checkout.

Please ensure that the delivery address entered during checkout is complete and accurate.

8. International Delivery

Stalder & Reid is currently launching with the United Kingdom as its active commercial market.

International delivery is not currently offered through our standard online checkout.

If international delivery becomes available in the future, applicable destinations, delivery charges, estimated times, taxes, duties and other relevant conditions will be communicated before customers place an order.

9. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check your address carefully before completing checkout.

If you notice an error after placing your order, contact Stalder & Reid Client Services as soon as possible.

We will do our best to assist, but we cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

10. Tracking

Stalder & Reid provides tracked delivery for dispatched orders.

Once tracking information becomes available, it will normally be sent to the email address provided when the order was placed.

Carrier tracking systems may sometimes take a short period to display the first tracking update after an order has been dispatched.

11. Receiving Your Order

Please ensure that the delivery address provided is one at which the parcel can be safely received.

Depending on the delivery service, parcel value and carrier procedures, additional delivery confirmation or security measures may be required.

Please follow any delivery instructions or tracking updates provided by the relevant carrier.

12. Delayed Orders

If your order has not arrived within the estimated delivery period, please first check the tracking information provided for the shipment.

If tracking does not resolve the issue, contact:

Stalder & Reid Client Services
Email: clientservices@stalderandreid.com

Please include your order number so that we can investigate the delivery more efficiently.

13. Lost Parcels

If tracking indicates that a parcel may have been lost, please contact Stalder & Reid Client Services.

We may need to investigate the shipment with the relevant carrier or fulfilment provider before confirming whether the parcel has been lost and determining the appropriate resolution.

Nothing in this section limits your statutory consumer rights.

14. Parcels Marked as Delivered

If tracking shows that an order has been delivered but you cannot locate the parcel, please:

• check the delivery location and tracking information;
• check whether another person at the address accepted the parcel;
• check any safe-place or delivery information provided by the carrier; and
• contact Stalder & Reid Client Services if the parcel remains missing.

We may open an investigation with the relevant delivery provider where appropriate.

15. Damaged Parcels or Products

If your parcel arrives visibly damaged, or if the product inside appears to have been damaged during delivery, please contact Stalder & Reid Client Services as soon as reasonably possible.

Where possible, retain the original parcel packaging and provide photographs of:

• the external packaging;
• the delivery label;
• the product packaging; and
• the affected product.

This information may help us investigate the issue and arrange the appropriate next step.

Your statutory rights in relation to damaged, faulty or misdescribed goods are not affected.

16. Incorrect Delivery

If you receive a product that is different from the item shown in your order confirmation, please contact Stalder & Reid Client Services before returning it.

Where an incorrect item has been supplied because of an error for which Stalder & Reid is responsible, we will provide appropriate return instructions and handle reasonable return costs as applicable.

17. Failed Delivery

If delivery cannot be completed, the carrier may make another delivery attempt, provide collection instructions or return the parcel in accordance with its procedures.

Customers should monitor the tracking information supplied for their order and follow any reasonable carrier instructions.

If a parcel is returned because the delivery address supplied by the customer was incomplete or incorrect, please contact Client Services so that we can determine the appropriate next steps.

18. Orders Returned to Sender

If an order is returned to us or to our authorised fulfilment location by the delivery carrier, Client Services may contact you to determine whether the order should be re-sent, refunded or otherwise resolved.

Any additional delivery charge arising solely because inaccurate delivery information was supplied may be discussed with you before a further delivery is arranged, where permitted by law.

19. Delivery and Your Statutory Rights

Nothing in this Delivery Policy limits or excludes your statutory consumer rights.

Under UK distance-selling rules, goods must generally be delivered within the agreed period and, where no different period has been agreed, applicable law provides requirements relating to the timing of delivery.

Our stated delivery services and estimated times form part of the delivery information made available to customers before purchase.

20. Risk During Delivery

Where you are purchasing as a consumer, responsibility for accidental loss or damage generally passes to you when the goods are delivered into your physical possession, or into the possession of a person you have identified to receive the goods on your behalf, subject to applicable law.

21. Collection from Our Offices

Stalder & Reid is not open to the public.

We do not currently offer collection of online orders from our registered office.

Please do not travel to or attempt to collect an order from our registered office unless Stalder & Reid Client Services has expressly confirmed otherwise.

22. Returns

Information about returning an order is provided separately in our Returns & Refund Policy.

Please contact Client Services before sending a return so that the appropriate return instructions and authorised return address can be provided.

Our registered office should not be used as a returns address unless Client Services expressly instructs you to send an item there.

23. Contact Us

For questions or assistance relating to delivery, tracking or an existing order, please contact:

Stalder & Reid Client Services
Email: clientservices@stalderandreid.com

Client Services hours:
Monday to Thursday: 8am–4pm London time
Friday: 9am–3pm London time
Saturday and Sunday: Closed

We are also closed on UK public holidays. Enquiries and orders requiring processing during public holidays will be handled on the next business day.

24. Company Information

Stalder & Reid
Operated by PURA VIDA ECOM SOLUTIONS LTD
Company number: 16579115
Registered in England and Wales

Registered office:
Office 12 Initial Business Centre
Wilson Business Park
Manchester
United Kingdom
M40 8WN

Please note: the registered office is not open to the public and is not a customer collection or returns address unless Client Services expressly confirms otherwise.

Last updated: August 2026