Contact Information

If you need assistance with a watch, an existing order, delivery, returns, warranty or any other aspect of shopping with Stalder & Reid, our Client Services team is here to help.

Stalder & Reid Client Services

For all customer enquiries, please contact:

Stalder & Reid Client Services
Email: clientservices@stalderandreid.com

You may contact us regarding:

• product enquiries;
• existing orders;
• delivery and tracking;
• returns and refunds;
• warranty and after-sales support;
• website assistance; and
• general customer service enquiries.

If your enquiry relates to an existing order, please include your order number and the email address used when placing your order so that we can assist you more efficiently.

Returns & Refunds

If you wish to request a return or have a question about a refund, please contact:

clientservices@stalderandreid.com

Please include your order number and the watch you wish to return.

Before sending a product back, please contact Client Services and follow the return instructions provided to you.

Full information about return eligibility, return costs and refund processing is available in our Returns & Refund Policy.

Warranty & After-Sales

For warranty or after-sales assistance, please contact:

clientservices@stalderandreid.com

Where possible, please include:

• your order number;
• the watch name or manufacturer reference;
• a description of the issue; and
• photographs where they may help us understand the enquiry.

Privacy & Data Protection Enquiries

If you have a question about your personal information, privacy or data protection rights, please contact Stalder & Reid Client Services:

clientservices@stalderandreid.com

Further information about how we collect and process personal information is available in our Privacy Policy.

Client Services Hours

Monday to Thursday: 8am–4pm London time
Friday: 9am–3pm London time
Saturday and Sunday: Closed

Stalder & Reid Client Services is also closed on UK public holidays. Enquiries received outside our Client Services hours will be handled during the next applicable business period.

Our Website

Website: stalderandreid.com

Stalder & Reid operates as an online multi-brand watch retailer.

Registered Business Information

Stalder & Reid is operated by PURA VIDA ECOM SOLUTIONS LTD, a private limited company registered in England and Wales.

Legal business name: PURA VIDA ECOM SOLUTIONS LTD
Company number: 16579115
Registered in: England and Wales

Registered office:
Office 12 Initial Business Centre
Wilson Business Park
Manchester
United Kingdom
M40 8WN

Visiting Our Offices

Stalder & Reid is not open to the public.

Our registered office is not a showroom, retail store, customer collection point or public service location.

Orders cannot currently be collected from our registered office.

Returns Address

Please do not send returns to our registered office unless Stalder & Reid Client Services has specifically instructed you to do so.

Return instructions and the appropriate authorised return address will be provided when you contact us about an eligible return.

Contact Form

You may also contact Stalder & Reid through our online contact form:

Contact Stalder & Reid Client Services

Company Details

Trading name: Stalder & Reid
Legal entity: PURA VIDA ECOM SOLUTIONS LTD
Company number: 16579115
Registered office: Office 12 Initial Business Centre, Wilson Business Park, Manchester, United Kingdom, M40 8WN
Website: stalderandreid.com
Email: clientservices@stalderandreid.com

Last updated: August 2026